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Solutions

MoData > Solutions

Creating a customer journey that is
innovative, intelligent and intuitive.

MoData Digital Solutions

MoData digitises businesses by utilising innovative digital solutions to gain market share for our customers.

We provide customer-service organisations with more effective ways to connect and communicate with customers.

Our products empower customer interaction.

Our solutions efficiently integrate enterprise back office platforms with all modern digital communication channels. They are able to effectively humanise digital interaction for the end-user customer and intuit through natural AI capability.

With over 30 years in the fintech industry both locally and abroad, we remain close to innovative solutions and customer needs in the banking, insurance, mobile/telco industries. Our ability to provide different custom solutions for different clients results in us having a loyal customer base and responsive vendor partnerships.

We are customer-focused and entrepreneurial, offering a yes-we-can philosophy with accessible customer support from our team as well as a flexible approach and fast enablement.

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DIGITAL BANKING PLATFORM

Future-proofing your bank.

An intelligent solution that supports customer on-boarding, transactions, document management, and all customer service interactions. Can integrate with existing core systems. Allows you to create a 360-degree customer view and personalise the customer experience.

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MACHINE LEARNING AND AI CHATBOTS

Take your digital transformation initiatives to the next level using ai chatbots and machine learning.

Digital CX today has a direct input on profitability against an enterprises ability to deliver services in new ways and navigate a complex landscape of technologies, marketing approaches and operational service capability.

A platform approach in the enterprise to digital CX enables you to create simple, immediate and individual experiences. With our digital customer engagement hub, you can digitize journeys, introduce two-way digital communications and drive fulfilment through a single enterprise platform that unifies organisational silos. All your digital communications in one place, perfectly integrated into your customer processes.

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MAXIMISE COLLECTIONS

Use ai chatbots and machine learning to maximise collections.

Today’s highly mobile consumers desire interactive communications that allow them to be contacted via ai chat bots, app, RTC, text, email, Web, USSD, MMS, Social Media such as WhatsApp, and voice as well as the convenience of online payment options. Companies win through reduced costs and better debtor response.